TERMS AND CONDITIONS OF USE OF MyPulse WEBSITE, MyPulse ANDROID APP AND ALL MyPulse SERVICES (COLLECTIVELY REFERRED TO AS THE INTERNET BASED MyPulse PLATFORM OR SERVICES)
PLEASE READ THESE TERMS OF USE CAREFULLY BY ACCESSING OR USING THIS INTERNET BASED PLATFORM AND THE SERVICES PROVIDED THROUGH THIS INTERNET BASED PLATFORM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT USE MyPulse PLATFORM OR AVAIL ANY SERVICES PROVIDED THROUGH THIS INTERNET BASED PLATFORM.
GENERAL TERMS OF USE
A. The domain name www.mypulse.co.in, an internet-based portal, the MyPulse android app are owned and operated by WeeClu Solutions Private Limited, a company duly incorporated under the provisions of the Companies Act, 1956 (hereinafter referred to as “MyPulse” or “We” or “Our” or “Us” or “Company”). The domain name and the mobile application are collectively referred to as the “Website”.
B. Your access or use of the Website, transacting on the Website and use of Services (as defined herein below) hosted or managed remotely through the Website, are governed by the following terms and conditions (hereinafter referred to as the Terms of Use”), including the applicable policies which are incorporated herein by way of reference. These Terms of Use constitute a legal and binding contract between you (hereinafter referred to as “You” or “Your” or “Customer” or the “User”) on one part and MyPulse on the other Part.
C. By accessing, browsing or in any way transacting on the Website, or availing any Services, You signify Your agreement to be bound by these Terms of Use. Further, by impliedly or expressly accepting these Terms of Use, you also accept and agree to be bound by Our policies, including the Privacy Policy (as set out in Part B herein below), and such other rules, guidelines, policies, terms and conditions as are relevant under the applicable law(s) in India and other jurisdictions for the purposes of accessing, browsing or transacting on the Website, or availing any of the Services, and such rules, guidelines, policies, terms and conditions shall be deemed to be incorporated into, and considered as part and parcel of these Terms of Use. However, if You navigate away from the Website to a third-party website, You may be subject to alternative terms and conditions of use and privacy policy, as may be specified on such website. In such event, the terms and conditions of use and privacy policy applicable to that website will govern Your use of that website.
D. The Website is a platform that facilitates (i) Diagnostic services being offered by various Third-Party diagnostic centres (“Third-Party Labs”); (ii) Nursing services provided by Third-Party independent nursing professionals at your home (“Nursing Professionals”); iii) Wellness Services such as physiotherapy etc. provided by Third-Party independent professionals (“Wellness Professionals”); and (iv) Home healthcare such as elderly, patient and baby care and medical equipment on rent or sale by Third-Party Home Care centres (“Home Care Services”). The Third-Party Labs, Nursing Professionals, Wellness Professionals and Home Care Services are collectively referred to as the “Third-Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information to the Users accessing the Website (The services of Third-Party Services Provider and the information services are collectively referred to as the “Services”).
E. The arrangement between the Third-Party Service Providers, You and MyPulse shall be governed in accordance with these Terms of Use. The Services would be made available to such natural persons who have agreed to use the Website after obtaining due registration, in accordance with the procedure as determined by Us, from time to time. The Services are offered to You through various modes which shall include issue of discount coupons and vouchers that can be redeemed for the Services offered for sale on the Website. To facilitate the relation between You and the Third-Party Service Providers through the Website, MyPulse shall send to You promotional content including but not limited to emailers, notifications and messages and may share your contact data with the Third-Party Service Providers.
F. You agree and acknowledge that the Website is a platform that You and Third-Party Service Providers utilize to meet and interact with another for their transactions. MyPulse is not and cannot be a party to or save as except as may be provided in these Terms of Use, control in any manner, any transaction between You and the Third-Party Service Providers.
G. MyPulse reserves the right to change or modify these Terms of Use or any policy or guideline of the Website including the Privacy Policy, at any time and in its sole discretion. Any changes or modifications will be effective immediately upon posting the revisions on the Website and You waive any right You may have to receive specific notice of such changes or modifications. Your continued use of the Website will confirm Your acceptance of such changes or modifications; therefore, You should frequently review these Terms of Use and applicable policies to understand the terms and conditions that apply to Your use of the Website.
H. As a condition to Your use of the Website, You must be 18 (eighteen) years of age or older to use or visit the Website in any manner. By visiting the Website or accepting these Terms of Use, You represent and warrant to MyPulse that You are 18 (eighteen) years of age or older, and that You have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
I. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
i. the Indian Contract Act, 1872 (“Contract Act”);
ii. the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
iii. the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
iv. the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
v. The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
vi. Pharmacy Act, 1948 (“Pharmacy Act”) and
vii. he Consumer Protection Act, 1986.
J. MyPulse authorizes You to view and access the content available on the Website solely for the purposes of availing the Services, such as visiting, using, ordering, receiving, delivering and communicating only as per these Terms of Use. The contents on the Website including information, text, graphics, images, logos, button icons, software code, design, and the collection, arrangement and assembly of content, contains Third-Party Service Providers’ content (“Third-Party Content”) as well as in-house content provided by MyPulse including without limitation, text, copy, audio, video, photographs, illustrations, graphics and other visuals (“MyPulse Content”) (collectively, “Content”). The Content is the property of MyPulse, or Third-Parties as applicable and is protected under copyright, trademark and other applicable law(s). You shall not modify the Content or reproduce, display, publicly perform, distribute, or otherwise use the Content in any way for any public or commercial purpose or for personal gain.
K. Compliance with these Terms of Use would entitle You to a personal, non-exclusive, non-transferable, limited privilege to access and transact on the Website.
L. These Terms of Use constitute an electronic record in terms of the IT Act and rules framed there under, as applicable and amended from time to time. This electronic record is generated by a computer system and does not require any physical or digital signatures.
2. ELIGIBILITY FOR USE OF WEBSITE AND / OR SERVICES
A. For the purposes of availing the Services and/or transacting with the Third-Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by MyPulse in this regard. As part of the registration process, MyPulse may collect the following personal information from You:
i. Name;
ii. User ID;
iii. Email address;
iv. Address (including country and ZIP/ postal code);
v. Gender;
vi. Age;
vii. Phone number;
viii. Password chosen by the User;
ix. Valid financial account information; and
x. Other details as You may volunteer.
B. The registration on or use/ access of the Website is only available to natural persons, other than those who are ‘incompetent to contract’ under the Contract Act. That is, persons including minors, un-discharged insolvents etc. are not eligible to register on, or use/ access the Website. By registering, accessing or using the Website, You accept the terms of these Terms of Use and represent and warrant to MyPulse that you are ‘competent to contract’ under the Contract Act and have the right, authority and capacity to use the Website and agree to and abide by these Terms of Use.
C. A registered id can only be utilized by the person whose details have been provided and MyPulse does not permit multiple persons to share a single log in/ registration id. However, a registered user, being either the parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind or being authorised by another natural person, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.
D. Organizations, companies, and businesses may not become registered members on the Website, unless authorised to do the same by Us or use the Website through individual members.
E. You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify MyPulse if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.
F. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by MyPulse for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, MyPulse may allow authorized third parties to place or recognize a unique cookie on the Your browser. MyPulse does not store personally identifiable information in the cookies.
3. DIAGNOSTICS SERVICES PROVIDED BY THIRD-PARTY DIAGNOSTIC LABS AND RADIOLOGY CENTRES
As a condition of Your use of and access to the diagnostic services provided through the Website and Your acceptance of these Terms of Use, You are subject to the following rules/ guidelines:
A. Platform to facilitate transaction of business:
a. MyPulse provides Services through the Website as a marketplace and facilitates the Users to avail diagnostic test/ packages facilities offered by Third-Party Diagnostic Labs and Radiology Clinics through the Website. MyPulse is not and shall not be responsible for any sample collected, tests conducted and reports generated by the Third-Party Diagnostic Labs and Radiology Clinics and does not deal with any of Third-Party Labs’ client or patient managed by Third-Party Diagnostic Labs and Radiology Clinics through the Website and only provides facilitation Services to the Users through the Website. Use of the Website may require the Third-Party Diagnostic Labs and Radiology Clinics to use software and the Third-Party Diagnostic Labs and Radiology Clinics have to ensure the procurement of such software from the concerned providers. User and the Third-Party Diagnostic Labs and Radiology Clinics agree to use the Website and the materials provided therein only for purposes that are permitted by: (a) these Terms of Use; and (b) any applicable law(s), regulation or generally accepted practices or guidelines in the relevant jurisdictions.
b. The Third-Party Diagnostic Labs and Radiology Clinics may not access the Services if the Third-Party Diagnostic Labs and Radiology Clinics are MyPulse’s direct competitor, except with MyPulse’s prior written consent. In addition, the Third-Party Diagnostic Labs and Radiology Clinics may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
c. MyPulse will use commercially reasonable efforts to make the Services available 24 (twenty-four) hours a day, 7 (seven) days a week, except for (i) planned downtime or (ii) any unavailability caused by circumstances beyond MyPulse’s reasonable control, including without limitation Force Majeure Events (as defined herein below). MyPulse will provide the Services only in accordance with applicable law(s) and government regulations.
d. Notwithstanding anything to the contrary contained herein, Third-Party Diagnostic Labs and Radiology Clinics alone shall be liable for their dealings and interaction with the Users who avail the Services and MyPulse shall have no liability or responsibility in this regard. MyPulse does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such User, Third-Party Diagnostic Labs and Radiology Clinics or any diagnostic centre or any Third-Party through the Website. The Services should not be used for emergency appointment purposes.
e. Notwithstanding anything to the contrary contained herein, Third-Party Diagnostic Labs and Radiology Clinics alone shall be liable for dealings and interaction with Users contacted or managed through the Website and MyPulse shall have no liability or responsibility in this regard. MyPulse does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the tests conducted and reports generated by the Third-Party Labs.
f. MyPulse may, at its sole discretion, suspend Third-Party Diagnostic Labs and Radiology Clinics or Users ability to use or access the Website at any time. MyPulse shall have no liability or responsibility in this regard.
4. TERMS FOR USE OF THE HOMECARE / NURSING/WELLNESS SERVICES
MyPulse is a healthcare platform that provides a variety of offline, online and online-linked health products and services to the Users for health-related information and resources. Whenever We use the words "Your physician" or "Your doctor" or "healthcare provider" or similar words on the Website, including in these Terms of Use, We mean Your personal doctor with whom You have an actual, mutually acknowledged, doctor-patient relationship. MyPulse’s Medical Experts/Healthcare Proseeionals are not "Your" physician or healthcare provider.
a. You acknowledge that the Medical Experts empanelled with Us are independent contractors and thereby MyPulse has an independent contractor relationship with such Medical Experts and therefore in no event MyPulse will be directly or vicariously liable for any advice or medical consultancy or any loss arising therefrom that the Medical Experts may provide to You or You may avail as part of the Services.
b. You acknowledge that although some of the content, text, data, graphics, images, information, suggestions, guidance, and other material (collectively, “Information”) that is provided to You on the Website (including Information provided in direct response to Your questions or postings) may be provided by individuals in the medical profession, the provision of such Information does not create a doctor/medical professional-patient relationship, but is provided to inform You on various medical conditions, medical diagnosis and treatment and it does not constitute a direct medical diagnosis, treatment or prescription. Everything on the Website should be used for information purposes only.
c. MyPulse is designed to support the health decisions and choices that You make. These decisions and choices are Yours, and We believe that You, in connection with the advice You receive from Your doctor or other professional healthcare provider, are the best decision maker about Your health. We cannot make decisions for you. However, what We can do is help You find good health information and connect with doctors for in-person information. On MyPulse You can ask and find informational questions and related educational answers by Medical Experts.
d. We do not recommend or endorse any specific Medical Expert(s), tests, products, procedures, opinions, or other information that may be mentioned on the Website. Reliance on any information provided on the Website is solely at Your own risk. In case of any medical emergency, kindly contact Your nearest doctor/hospital or any related helpline.
e. The Services are not for use in medical emergencies or for critical health situations requiring prompt medical attention. You take full responsibility for ensuring that the information submitted is accurate and MyPulse shall not make any effort to validate any information provided by You for using the Services with respect to content, correctness or usability. We, with an intention to provide the best services possible could ask You to share more information as and when needed.
g. The inclusion of professionals, specialists and/ or Medical Experts on the Website or in any professional directory on the Website does not imply recommendation or endorsement and is provided on an ‘as-is’ basis and MyPulse disclaims all warranties, either express or implied, including but not limited to the implied warranties of merchantability and fitness for particular purpose.
h. MyPulse (the owners and the employee staff of MyPulse accept no responsibility for any medical, legal or financial events or outcomes related to the Services availed through the use of the Website.
i. MyPulse makes no warranty that the Services will meet Your requirements, or that the Service(s) will be uninterrupted, timely, secure, or error free. This includes loss of data or any service interruption caused by MyPulse employees. MyPulse is not responsible for transmission errors, corruption of data.
j. MyPulse is for personal use and the Services are for individuals to use for supporting their personal health decisions. You may use the Website for personal, but not for commercial, purposes.
k. The Website may not be used for illegal purposes. You may not access our networks, computers, or the Information and Services in any manner that could damage, disable, overburden, or impair them, or interfere with any other person's use and enjoyment. You may not attempt to gain unauthorized access to any Information or Services, other accounts, computer systems, or networks connected with the Website, the Information, or Services. You may not use any automated means to access the Website, the Information, or Services for any purpose.
l. You may not use another person’s login credentials to access his or her MyPulse profile/ account unless expressly permitted to do so by MyPulse. Any attempt by any individual or entity to solicit login information of any other user or Medical Expert or to access any such account is an express and direct violation of these Terms of Use and of applicable law(s), including relevant privacy and security laws and laws prohibiting unfair or unethical business practices.
m. Your right to use the Services is not transferable.
n. Notwithstanding anything to the contrary contained herein, You alone shall be liable for Your dealings and interaction with patients or Medical Experts (as the case may be) contacted or managed through the Website and MyPulse shall have no liability or responsibility in this regard. MyPulse does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the Information or detail provided by such client, patient, User, Medical Experts or any Third-Party through the Website. The Services should not be used for emergency appointment purposes.
o. MyPulse may, at its sole discretion, suspend User’s or Medical Expert’s/HealthCare professional’s ability to use or access the Website at any time. MyPulse can edit profiles of Medical Experts to make them more suitable for patient/ Users searches on the Website.
5. RISKS OF USING MyPulse’S SERVICES
a. As with any medical procedure, there are potential risks associated with using the Services. By using the Services, You agree to abide by these Terms of Use, Privacy Policy and risks described below. These risks include, but may not be limited to:
i. The Healthcare Professionals not having access to all or some of Your medical history that might be critical to consult You. The Healthcare Professionals may not have the benefit of information that would be obtained by examining You in person, observing Your physical condition and by going through Your medical records. This means that the Services provided is different from the diagnostic and treatment services typically decided by a physician. Therefore, the Healthcare Professionals may not be aware of facts or information that would affect his or her opinion of Your diagnosis. To reduce the risk of this limitation, MyPulse strongly encourages You to be in touch with an on-ground physician and share the MyPulse’s opinion with him/her.
6. OTHER TERMS
a. Your Profile, Collection, Use, Storage and Transfer of Personal Information:
i.Your MyPulse profile is created to store record of Your Consultations and Your personal health information online, including history, health conditions, allergies and medications.
ii. Any information provided as part of a web Consultation or obtained from use of the Services by You becomes part of Your MyPulse record. You agree to provide accurate information to help Us serve You best to Our knowledge, to periodically review such information and to update such information as and when necessary. MyPulse reserves the right to maintain, delete or destroy all communications and materials posted or uploaded to the Website according to its internal record retention and/or destruction policies. You might be contacted via email to review the information provided by You for MyPulse’s record or for the Services. Please make sure You provide a valid email-id and You update it as and when needed.
Iii. The terms “personal information” and “sensitive personal data or information” are defined under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”).
1. The Privacy Policy sets out:
a. the type of information collected from Users, including sensitive personal data or information;
b. the purpose, means and modes of usage of such information; and
c. how and to whom MyPulse will disclose such information.
2. The Users are expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of:
d. the fact that the information is being collected;
e. the purpose for which the information is being collected;
f. the intended recipients of the information;
g. the name and address of the agency that is collecting the information and the agency that will retain the information; and
h. he various rights available to such Users in respect of such information.
iv. MyPulse shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the Users to MyPulse or any other person acting on behalf of MyPulse.
v. The use of the Website involves every Users’ registration information and browsing history being stored and submitted to the appropriate authorities. The consent and procedure for such collection and submission is provided in the Privacy Policy. The other information collected by MyPulse from Users as part of the registration process is described in the Privacy Policy. The consent and revocation procedures in relation to the same are set out in the Privacy Policy.
vi. The Users are responsible for maintaining the confidentiality of the Users’ account access information and password. The Users shall be responsible for all uses of the Users’ account and password, whether or not authorized by the Users. The Users shall immediately notify MyPulse of any actual or suspected unauthorized use of the Users’ account or password.
Vii. If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or MyPulse has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, MyPulse shall have the right to suspend or terminate such account at its sole discretion.
viii.MyPulse may disclose or transfer User Information (as defined in the Privacy Policy) to its affiliates in other countries, and You hereby consent to such transfer. The SPI Rules only permit MyPulse to transfer sensitive personal data or information including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by MyPulse as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between MyPulse or any person on its behalf and the user or where the User has consented to data transfer.
ix.By accepting these Terms of Use and by registering on the Website, Android App or through call Centre . You consent to be contacted by Us and by the Third-Party Service Providers and You further consent to receive emails and messages (SMS) notifications and information at any time from Us and from Third-Party Service Providers.
b. Payment, Fees and Taxes:
i. Registration on the Website and the access to the information provided on the Website is free. MyPulse does not charge any fee for accessing, browsing and buying through the Website. You agree and acknowledge that You shall not hold MyPulse responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of third parties viz the collection agents or for any actions/ omissions which are beyond the control of MyPulse.
ii. In relation to the diagnostic services being availed from the Website, Third-Party Diagnostic Labs and Radiology Clinicsagree to pay all package fees, consulting fees and other fees applicable to the Third-Party Diagnostic Labs and Radiology Clinicsuse of such Services and the Third-Party Diagnostic Labs and Radiology Clinics shall not circumvent the fee structure. The fee is dependent on the package that the Third-Party Diagnostic Labs and Radiology Clinics purchase and not on actual usage of the Services. In relation to the Users using the diagnostic Services, the Users agree to make all payments directly to the respective Third-Party Diagnostic Labs and Radiology Clinics for use of the diagnostic Services from the Website. You agree and acknowledge that You shall not hold MyPulse responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of the Third-Party Labs’ any actions/ omissions which are beyond the control of MyPulse.
iii. Each User / Third-Party Service Providers are solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. MyPulse is in no way responsible for any of the taxes except for its own income tax.
iv. The subscription fees for the Services, if any charged by MyPulse, could be paid online through the facility made on the Website or Online payment link. Third parties support and services are required to process online fee payment. MyPulse is not responsible for any loss or damage caused to User/ Third-Party Service Providers during this process as these third parties are beyond the control of MyPulse. The fees could also be paid offline and be either collected personally from the User/ Third-Party Service Providers or required to be mailed to MyPulse at the following address: support@mypulse.co.in
v. All fees are exclusive of applicable taxes.
vi. MyPulse reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication.
vii. In order to process the payments, MyPulse might require details of User’s/ Third-Party Service Providers’ bank account, credit card number etc. Please check Our Privacy Policy on how MyPulse uses the confidential information provided by Users.
c. Return, Refund, Cancellation and Shipping charges:
i.We offer return and refund on the products and Services ordered by You on the Website which are subject to further terms and conditions as detailed in the return, refund, cancellation and shipping charges policy (“Return and Refund Policy”). The Return and Refund Policy forms an integral part of these Terms of Use and the Users are requested to carefully read the same.
9. COVENANTS
i. Covenanters for the purposes of these terms of use shall include the users and the third-party service providers
ii. Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
1. belongs to another person and to which the such Covenanter does not have any right;
2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;
3. infringes any patent, trademark, copyright or other intellectual proprietary rights of any Third-Party;
4. violates any law for the time being in force;
5. impersonates another person;
6. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
7. is prohibited under applicable law(s) for the time being in force including Drugs Act read with the Drugs Rules, the Drugs and Magic Act, the Indian Penal Code, 1860, as amended from time to time and rules made there under; and
8. threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
d. You are also prohibited from:
1. violating or attempting to violate the integrity or security of the Website or any MyPulse Content;
2. transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by MyPulse;
3. intentionally submitting on the Website any incomplete, false or inaccurate information;
4. making any unsolicited communications to other Covenanters;
5. using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
6. attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
7. copying or duplicating in any manner any of the MyPulse content or other information available from the Website; and
8. framing or hotlinking or deep-linking any MyPulse Content.
e. MyPulse, upon obtaining knowledge by itself or been brought to actual knowledge by an affected person in writing or through email signed with electronic signature about any such information as mentioned in this Clause 4, shall be entitled to disable such information that is in contravention of this Clause 4 or any provisions of these Terms of Use. MyPulse shall be entitled to preserve such information and associated records for at least 90 (ninety) days for production to governmental authorities for investigation purposes.
f. In case of non-compliance with any applicable law(s), rules or regulations, or these Terms of Use or the Privacy Policy by a Covenanter, MyPulse has the right to immediately terminate the access or usage rights of the Covenanter to the Services and to remove noncompliant information.
10. LIABILITY
1. MyPulse shall not be responsible or liable in any manner to the Users or any Third-Party Service Providers (collectively referred to as the “Other Parties”) for any losses, damage, injuries or expenses incurred by Other Parties as a result of any disclosures made by MyPulse, where Other Parties have consented to such disclosures.
2. The Services provided by MyPulse or any of its licensors or providers or Third-Party Service Providers are provided ‘as is’ and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). MyPulse does not provide or make any representations, warranties or guarantees, express or implied about the Website or the Services. MyPulse to the fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the MyPulse Content, Third-Party Content, representations and warranties made by the Other Parties on the Website or any loss arising out of the manner in which the Services have been rendered.
3. The Website may be linked to the website of third parties and MyPulse has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Website. Inclusion of any link on the Website does not imply that MyPulse endorses the linked website. Other Parties may use these links services at their own risk.
4. MyPulse shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; MyPulse shall not be responsible for any error in any of the services being provided by the Third-Party Service Providers.
5. The listing of Third-Party Service Providers on the Website is based on numerous factors including Users comments and feedbacks. In no event shall the Indemnified Parties (as defined herein below) be liable or responsible for the listing order of Third-Party Service Providers on the Website.
6. To the maximum extent permitted by applicable law(s), MyPulse, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Indemnified Parties ”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or the content, materials and functions related thereto; (ii) User's provision of information via the Website; even if such Protected Entity has been advised of the possibility of such damages.
7. In no event shall the Indemnified Parties be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third-Party Service Provider to any User; or (ii) any comments or feedback given by any of the Users; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third-Party Service Providers or other person on or through the Website.
8. All liabilities arising out of any wrong assessment of medical condition and inappropriate handling by the Healthcare professionals and/ or arising from the e-prescription will be of the concerned Healthcare professionals ( Home Care Centres, Nursing and Wellness Professionals). Further, all liabilities arising out of any wrong diagnosis report by the Third-Party Diagnostic Labs and Radiology Clinics and/ or arising from the wrong dispensation of the Pharmaceutical Goods and Services will be of the concerned Third-Party Diagnostic Labs and Radiology Clinics or the Third-Party Medicine Vendor as the case may be.
9. The Users may share their previous medical history during interaction with the Healthcare professionals. MyPulse reserves the right to retain such information for the purpose of providing Services to the Users.
11. The Users acknowledge that the Indemnified Parties merely act in the capacity of facilitators between the Other Parties by providing a platform for them to interact and transact. In no event shall the Indemnified Parties be held liable for any of the losses attributable to Services offered through the Website.
12. In no event shall the total aggregate liability of the Indemnified Parties to any Other Parties for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to negligence, strict liability, product liability or otherwise) arising from these Terms of Use or any Other Parties’ use of the Website exceed an aggregate amount of INR 1000/- (Indian Rupees One Thousand only). MyPulse accepts no liability for any errors or omissions on behalf of the Other Parties.
13. In no event shall the Indemnified Parties be liable for failure on the part of the Users or Third-Party Service Providers to provide agreed services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the Indemnified Parties be liable for any comments or feedback given by any of the Users in relation to the services provided by a Third-Party Service Providers.
11. INDEMNITY
1. You agree to defend, indemnify and hold harmless MyPulse, the Indemnified Parties , independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers and employees, from and against any and all claims, losses, liability, damages, and/or costs (including, but not limited to, reasonable attorney fees and costs) arising from or related to (a) Covenanters access to or use of Website; (b) Covenanters violation of these Terms of Use or any applicable law(s); (c) Covenanters violation of any rights of another person/ entity, including infringement of their intellectual property rights; or (d) Covenanters conduct in connection with the Website.
12. MODIFICATION OF WEBSITE
1.MyPulse reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that MyPulse will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.
13. INTELLECTUAL PROPERTY RIGHTS
1. All the intellectual property used on the Website except those which have been identified as the intellectual properties of the Other Parties shall remain the exclusive property of the Company. The content on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means.
14. COMPLIANCE OF APPLICABLE LAW
1. While communicating/ transacting with each other through the Website, the Other Parties shall at all times ensure full compliance with the provisions of the applicable laws.
2. The Users must also ensure that the prescription uploaded on the Website or emailed to MyPulse for processing the order for Diagnostic Tests or Radiology Services is a valid prescription duly obtained from a registered medical practitioner. The Users acknowledge and accept that they shall bear all costs/ liability/ damages, caused to the Third-Party Service Providers or to MyPulse, as a result of Diagnostic or Home Care or Nursing Service delivered by the Third-Party Service Providers owing to the non-compliance by the User in this regard.
15. TERMINATION
1. Parties for the Purpose of these Terms of Use shall collectively mean the Other Parties and MyPulse
2. The provisions of these Terms of Use shall continue to apply until terminated by either of the Party as set for below:
3. In case of Other Parties wanting to terminate these Terms of Use, Other Parties may do so by closing their MyPulse accounts for all of the Services that they use.
4. MyPulse reserves the right to, either partly or fully, at any time, and with or without notice, terminate these Terms of Use against each of the Users or the Third-Party Service Providers or the Other Parties as a whole, if there is:
i. Breach or intended breach any of applicable law(s), or the provisions of these Terms of Use or the terms of the Privacy Policy or any other terms, conditions, or policies that may be applicable to the Other Parties from time to time); or
ii. MyPulse is unable to verify or authenticate any information provided to MyPulse by Other Party(s); or
iii. MyPulse believes, in its sole discretion, that Other Party(s) actions may cause legal liability for MyPulse (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives); or
iv. Requirement to do so by law; or
v. If Other Party(s) fail to provide (or revoke) the consents necessary or desirable for MyPulse to provide the Services; or
vi. Provision of the Services is in MyPulse’s opinion, no longer commercially viable; or
vii. MyPulse decides to discontinue, in part or in full, with or without reason, access to the Website or the Services.
5. MyPulse may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason. Such termination or suspension of Other Party(s) account may include: (i) removal of access to all offerings within the Website or Services; and (ii) barring from further use or access of the Website or Services.
6. Once terminated or suspended (temporarily or permanently), Other Party(s) may not use the Website under the same account, a different account or re-register under a new account.
7. Upon any termination of these Terms of Use, MyPulse may, unless prohibited by law, delete all of Other Party(s) data in its systems or otherwise in its possession or under its control, including but not limited to Other Party(s) personal information, log-in ID and password, order details (including any prescriptions uploaded) and all related information.
8. The right to terminate/ suspend is in addition to, and without prejudice to, MyPulse’s right to initiate appropriate legal action against the Other Party(s), in accordance with applicable law.
16. FORCE MAJEURE
i. Neither Party shall be liable for any loss or damage caused as a result of delay or default or deficiency or failure in the Services as a result of any natural disasters, fire, riots, civil disturbances, actions or decrees of governmental bodies, communication line failures (which are not caused due to the fault of a Party), or any other delay or default or deficiency or failure which arises from causes beyond a Party’s reasonable control (“Force Majeure Event”). In the event of any Force Majeure Event arising, a Party, depending on whose performance has been impacted under the Terms of Use, shall immediately give notice to the Other Party(s) of the facts which constitute the Force Majeure Event.
17. GOVERNING LAW AND DISPUTE RESOLUTION
i. These Terms of Use and any contractual obligation between the Parties will be governed by the laws of India, without reference to the conflict of laws principles. Any legal action or proceeding related to Other Party(s) access to, or use of, the Website or these Terms of Use shall be subject to the exclusive jurisdiction of the courts at Hyderabad. All disputes will be subject to arbitration at Hyderabad in English by a sole arbitrator appointed by MyPulse under the Arbitration and Conciliation Act, 1996.
18. SURVIVAL
i. Even after termination, obligations of a continuous nature, such as, but not limited to, mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.
19. SEVERABILITY
i. If any provision of these Terms of Use is deemed invalid, unlawful, void or for any other reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions.
20. WAIVER
i. No provision of these Terms of Use shall be deemed to be waived and no breach excused, unless such waiver or consent shall be in writing and signed by MyPulse. Any consent by MyPulse to, or a waiver by MyPulse of any breach by Other Parties, whether expressed or implied, shall not constitute consent to, waiver of, or excuse for any other different or subsequent breach.
21. HEADINGS
i. The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of these Terms of Use.
22. CONTACT INFORMATION
i. If any Other Party(s) has any grievance, comment, question or suggestion regarding any of our Services, please contact our customer service at support@mypulse.co.in. If any Other Party(s) has any questions concerning MyPulse, the Website, these Terms of Use, or anything related to any of the foregoing, MyPulse can be reached at the following email address support@mypulse.co.in.
23. LISTING OF THIRD-PARTY SERVICE PROVIDERS
1. MyPulse’s algorithm for listing of Third-Party Service Providers is a fully automated system that lists the Third-Party Service Providers, their profile and information regarding their Practice on its Website. These listings of Third-Party Service Providers do not represent any fixed objective ranking or endorsement by MyPulse. MyPulse will not be liable for any change in the relevance of the Third-Party Service Providers on search results, which may take place from time to time. The listing of Third-Party Service Providers will be based on automated computation of the various factors including inputs made by the Users including their comments and feedback. Such factors may change from time to time, in order to improve the algorithm. MyPulse in no event will be held responsible for the accuracy and the relevancy of the listing order of the Third-Party Service Providers on the Website
2. MyPulse collects, directly or indirectly, and displays on the Website, relevant information regarding he Third-Party Service Providers listed on the Website, such as their professional degree, specialization, qualification, fees, location, visiting hours, and other details. MyPulse takes reasonable efforts to ensure that such information is updated at frequent intervals. Although MyPulse screens and vets the information submitted by the Third-Party Service Providers, it is not liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
3. The Services provided by MyPulse are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). MyPulse does not provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. MyPulse does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, MyPulse disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by MyPulse or any User in relation to any User or services provided by such User.
4. The Website may be linked to the website of third parties, affiliates and business partners. MyPulse has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that MyPulse endorses the linked site. User may use the links and these services at User’s own risk.
5. MyPulse assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If a User is dissatisfied with the Website, User’s sole remedy is to discontinue using the Website.
6. If MyPulse determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, MyPulse reserves the right to immediately suspend your access to the Website or any of your accounts with MyPulse and makes such declaration on the website alongside your name/your clinic’s name as determined by MyPulse for the protection of its business and in the interests of Users. You shall be liable to indemnify MyPulse for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected MyPulse or its Users.
7. The User shall be bound by the jurisdiction as contained in these Terms and Conditions hereunder, at all times, irrespective of the location they may be consulting with Practitioners online.
8. The User shall indemnify and hold harmless MyPulse and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to or in relation to the use of Website by the User, by breach of the Terms or violation of any law, rules or regulations by the User, or due to such other actions, omissions or commissions of the User that gave rise to the claim.
9. If User decides to use the payment gateway to make payments online, it is solely at User's discretion. Should there be any issues with regard to the payment not reaching the respective Practitioner’s account, please reach out to info@mypulse.co.in
25. PRIVACY POLICY
We insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices.
By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.
1. Collection of Personally Identifiable Information and other Information
When you use MyPulse Platform, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our MyPulse Platform to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.
In general, you can browse the Website without telling us who you are or revealing any personal information about you. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the MyPulse Platform. You always have the option to withdraw the consent, we have the option not to provide services for which the said information was sought. We may automatically track certain information about you based upon your behaviour on our Website. We use this information to do internal research on our users’ demographics, interests, and behaviour to better understand, protect and serve you. This information is compiled and analysed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.
If you transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details and tracking information from cheques or money orders.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.
If you send us personal correspondence, such as emails or letters, or if other Users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you register and create an account with us. We use your contact information to send you offers based on your previous orders and interests.
2. Use of Demographic / Profile Data / User Information
We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide to you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize user experience; detect and protect you against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.
In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our Users’ activity on our Website.
We maintain standard call and IP logs that record data about all Users who call us and/or access our Website. We store this information for providing services and as an analysis tool. All call logs are stored securely, and may only be accessed by our employees or designees on a need-to-know basis for a specific purpose. We use call log information to help provide our members the efficient services under this membership. We collect IP address of all visitors to the Website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.
We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like pin code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.
Cookies
A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given User. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety.
We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.
Additionally, you may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.
3. Sharing of personal information
We may share personal information with our other corporate entities and affiliates to provide services to you, to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.
We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of you or the general public.
We and our affiliates will share / sell some or all of your personal information with another business entity in such instances where we (or our assets) plan to merge with, or be acquired by that business entity, or opt for re-organization, amalgamation, restructuring of business. Should that restructuring occur the buyer/ seller is obliged to adhere to then Privacy Policy for use of MyPulse Platform.
4. Security Precautions
Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Unfortunately, no method of transmitting or storing data can be guaranteed to be 100% secure. As a result, although we strive to protect your personal information, we cannot ensure the security of any information you transmit to us through, or in connection with the Site. If you have reason to believe that your interaction with us is no longer secure (for say, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contact Us” section below.
5. Communications
You consent to receive/ communicate data, information, updates from MyPulse regarding the Services, through valid modes of communication which includes but not limited to emails, messages etc. We provide you with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of the Empanelled Associate, and from us in general, after setting up an account.
If you wish to remove your contact information from all MyPulse lists and newsletters, please write to response@mypulse.co.in
6. Advertisements on Website
We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including username, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
7. User Consent
By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
8. Messages & Transactions
Comments or questions sent to us using e-mail or secure messaging forms will be shared with our staff and Empanelled Associates who are most able to address your concerns. We will archive your messages once we have made our best effort to provide you with a complete and satisfactory response. When you use a service on the secure section of the Website or interact directly with our staff or Associates, some information you provide may be documented in your medical record, and will be available for use as a future guide for your treatment as a patient.
9. Data Integrity & Correction
We request all the members to update us on any and all the changes that are documented in Electronic Health Records (“EHR”) at any point of time either through calling us/ email/post. We also encourage you to login into your account to view your personal information and EHR and advise us of any changes to be made.
Although we attempt to ensure the integrity and accuracy, we make no guarantees as to correctness or accuracy of EHR. It is possible that the EHR could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made to the EHR by third parties. In the event that an inaccuracy arises, please inform us so that it can be corrected.
10. Contact us
If you have any questions or grievances about this Privacy Policy please feel free to Contact Us at response@mypulse.co.in.
CANCELLATION & REFUND POLICY
Policy for Services (Other than e-Wellness and Packages)
|
Scenario |
Cancellation Policy |
Refund Policy |
|
Customer cancels prior to service delivery |
Prior to service delivery, customer may request for cancellation by calling our Call Centre or through the online customer portal. No cancellation charges will apply. |
If payment has been collected prior to service delivery,100% refund will be made to the respective payment instrument used by the customer. |
|
If payment is yet to be collected, there is no refund. |
||
|
MyPulse initiates cancellation / rescheduling prior to service delivery. |
If the customer disagrees on the rescheduling then request for cancellation is confirmed. |
If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer. |
|
If payment is yet to be collected, there is no refund. |
||
|
Customer cancels after service delivery has commenced. |
At the customer’s request, MyPulse will cancel the order and stop the service delivery. |
If payment has been collected, 100% refund will be made to the respective payment instrument used by the customer. |
|
If payment is yet to be collected, there is no refund. |
||
|
Customer is dissatisfied with the service |
Not applicable |
At the discretion of MyPulse, customer will be offered an option of repeating the service. |
|
Incorrect billing |
Not applicable |
If the bill is raised for a higher amount, then the excess amount will be made to the respective payment instrument used by the customer. If the bill is raised for a lesser amount, the customer will be requested to make the required payment. |
Refund Process:
1. For Refund intimation, please visit us at www.mypulse.co.in or alternatively contact our customer care at 91 8880999826.
2. MyPulse customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.
3. Once the claim is verified as genuine and reasonable, MyPulse will initiate refund process with associated Third-Parties.
6. MyPulse refund is only applicable to payments directly made to MyPulse. In scenario, where payments are made to Third-Parties, MyPulse will facilitate the refund process but is not directly or in-directly responsible or guarantee the refund.
7. Customer must retain the invoice till completion of refund process.
Refund Process – Transaction:
In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
1. Order placed through cash on delivery / Credit / Debit / Internet Banking will be refunded through fund transfer to customer bank account.
2. Refund if any, will be initiated within 10 (Ten) working days from date of receipt of the returned products by MyPulse.
|
Mode Of Payment |
Mode Of refund |
Timeframe |
|
Cash on delivery |
NEFT to bank account |
Within 10 working days |
|
Credit/debit card/net banking |
NEFT to bank account |
Within 10 working days |
While we regret any inconvenience caused by this time frame, it is the bank's policy that delays the refund timing and we have no control over that.
Policy for Care@Home:
Proportionate refund is given for the balance period / services not rendered, if the cancellation is requested during the service period/tenure at the discretion of MyPulse.
Mode of Refund
The mode of refund depends on the mode of payment used at the time of booking the service.
|
Payment Mode |
Refund Mode |
Time |
|
Credit Card / Debit Card / Net Banking |
Bank transfer to the bank account specified by the customer |
7-10 business days |
|
Cash on Delivery |
Bank transfer to the bank account specified by the customer |
7-10 business days |
Note: The time given above is only indicative, it may change as per the business policy.